FAQ

General FAQ

  1. What is Blue-Cloner?

    Blue-Cloner is top-rated Blu-ray copy/backup/burn/decryption software which can copy Blu-ray movies to blank Blu-ray/DVD/AVCHD discs or to the hard disk as Blu-ray folders and Blu-ray ISO image files. The Express and Expert interfaces can meet users' different needs for Blu-ray copy, whether a novice or a professional user. Blue-Cloner is compatible with Windows 10 and Windows 8.1. There is no need to install a third party driver, since internal UDF 2.50 parser is included to read Blu-ray.
    Blue-Cloner enables you to make perfect 1:1 Blu-ray copy, movie complete copy, movie-only copy, split copy and customized copy. It also works as Blu-ray player software for you to preview every movie title to avoid unexpected errors and mistakes. It will be constantly updated to remove latest protections and compatible with all Blu-ray burners and Blu-ray discs. With the optimized reading speed and wizard interfaces, Blu-ray copy will be finished just after a cup of coffee.

  2. What can this Blu-ray copy software do?
    • Express interface and Expert interface: The Express interface is for novices to copy Blu-ray movies with just one click and the Expert interface is for advanced users to copy Blu-ray movies with various customized copy modes.
    • The improved interface enables both new and professional users to view all Blu-ray copy features at a glance.
    • Removes all Blu-ray copy protections including AACS, BD+, newest MKB v26, bus encryption, BD-Live and UOPs.
      Note: Internet connection is necessary for Blu-ray disc backup.
    • Supports all regions (A, B, C).
    • There is no need to install a third party driver, since internal UDF 2.50 parser is included to read Blu-ray.
    • Perfect 1:1 Blu-ray copy
    • Movie-only copy – copies the main movie only, omitting menus and unwanted special features such as audio tracks and subtitles.
    • Compresses the main movie with MPEG-2 or H.264 1080p to a BD-R/RE (25G).
    • Splits one Blu-ray movie (50G) to two blank BD-R/REs (25G).
    • Customized copy - Select only your desired movie title(s) to copy.
    • Supports for making a perfect 1:1 copy of the original 3D Blu-ray discs.
    • Enjoy your original Blu-ray movie directly with Blue-Cloner and don't need to install other Blu-ray player software.
    • Copies home-made Blu-ray discs, backs up home-made Blu-ray folders/ISO files to BD-R/RE with various Blu-ray copy modes.
    • Copies a Blu-ray movie to a DVD/AVCHD disc (playback only in a Blu-ray player or player software such as PowerDVD) to save your valuable Blu-ray disc.
    • Set the DVD encoding format, PAL or NTSC.
    • Supports the acceleration of CUDA and DXVA 2.
    • Supports the acceleration of latest graphics cards with higher H.264 encoding speed.
    • Do you want to rip high-volume Blu-ray movies to normal video formats on your media devices for playback? Please click here to download the trial version of Blue-Cloner Diamond for free which contains Blue-Cloner, Open Blu-ray ripper and Open SmartBurner to realize your digital dreams. For more information about Blue-Cloner Diamond, please go to http://www.blue-cloner.is/blue-cloner-diamond.html
      If you are a registered user of Blue-Cloner 5 or its former versions, please click here to upgrade to Blue-Cloner Diamond.
    • Compatible with Windows 10 and Windows 8.1.
    • Makes quality Blu-ray copy between Blu-ray movie folders and ISO files.
    • Makes multiple Blu-ray copies within one entire Blu-ray copy process.
    • During the copying process, you can open the "About" window, refer to the help file, minimize the window and check the log information.
    • Converts HD audio tracks like TrueHD, DTS-HD Master and LPCM to a normal format to save your valuable Blu-ray disc.
    • Added the function of auto-download when there is a new version.
    • Plays back the copied Blu-ray movies on various Blu-ray disc players or on the PC with Blu-ray player software.
    • No system delay or resource hogging.
    • Shuts down the computer when the copy is finished.

  3. What copy modes can Blue-Cloner make?

    Blue-Cloner has five copy modes: Full 1:1 Blu-ray copy, movie-only copy, movie complete copy, split Blu-ray copy and customized copy under the "Copy a Blu-ray movie disc to a BD-R (DL) or to the hard disk" or "Copy the Blu-ray movie from the hard disk to a BD-R (DL)" copy mode. Besides, Blue-Cloner enables you to copy a Blu-ray movie to a DVD or AVCHD disc.

  4. What's the video quality of the BD-R/RE(s) burnt by Blue-Cloner?

    The burnt BD-R/RE(s) has/have almost the same quality as the original Blu-ray movies.

  5. What kinds of Blu-ray discs does Blue-Cloner support?

    Blue-Cloner is compatible with most Blu-ray discs, such as BD-R, BD-RE, BD-R DL and BD-RE DL. Besides, it also supports various kinds of target DVD discs, such as DVD-R, DVD+R, DVD-R DL, DVD+R DL, DVD-RW, DVD+RW, DVD-RW DL, DVD+RW DL, etc.

  6. What are the system requirements for Blue-Cloner?

    Blue-Cloner requires the system to be configured with the following equipments:
    Minimum configuration:

    • Pentium-IV 1.0 GHz
    • 512MB of RAM
    • 50GB free hard disk space (NTFS partition)
    • Windows XP
    • A Blu-ray disc drive

    Recommended configuration:

    • Intel Core2 1.86GHz or a faster processor
    • 2048MB of RAM
    • 50GB free hard disk space (NTFS partition)
    • A Blu-ray burner
    • Windows Vista, 7, 8, 8.1, 10
    • A Blu-ray disc drive
    • An NVIDIA video card or an AMD video card
       
  7. When is the Live Chat available?

    You may chat with us between 18:00 and 02:00 PST, 19:00 and 03:00 MST, 20:00 and 04:00 CST, 21:00 and 05:00 EST.

Technical FAQ

  1. What is HST™?

    HST™ (H.264 Speedup Tech) is an innovative advanced technology developed by OpenCloner Inc. It can largely increase the copy speed of a Blu-ray movie.

    Now a normal length Blu-ray movie can be copied up to 500% faster. This speedup is realized through optimizing the GPU of the video card.

  2. Does Blue-Cloner support HST™?

    Yes. Beginning from Blue-Cloner 2, Blue-Cloner has supported the acceleration function of HST™. The transcoding speed of Blue-Cloner will be increased by about 5 times via the high speed operation of GPU, and the video quality will also be greatly improved. But if you want to open the acceleration function of HST™, you need to have a video card which supports HST™.

  3. How to know whether my system supports the acceleration function of HST™?

    After Blue-Cloner starts, it can automatically detect the system, and if your system supports the HST™ technology, you can select the "Enable decoding and encoding with HST™" option in the "Read" tab of the "Setup" window, as shown:

    Otherwise, if your system does not support HST™, you will see the following picture:
     
  4. Does Blue-Cloner support for the decoding function of NVIDIA and AMD video cards?

    Yes. Blue-Cloner supports for the encoding and decoding functions of NVIDIA video cards, and supports for the decoding function of AMD video cards under the Windows 10/8.1/8/7/Vista operating systems.

  5. Why does Blue-Cloner prompt me to update the driver when I open the acceleration function of HST™?

    It is because Blue-Cloner finds out that your video card supports HST™, but a driver of NVIDIA or AMD has not been installed, so your video card cannot obtain the support of software. At this time, you need to use the official driver of NVIDIA or AMD, but cannot use the default driver of Microsoft. After you install the official driver of NVIDIA or AMD, functions in the aspects of games, movies, files, etc. can all be enhanced. It may be for another reason that your official driver version is too old and cannot support the acceleration function. So now, you need to download the latest driver from NVIDIA or AMD. Please refer to the following official websites to download: http://www.nvidia.com/Download/index.aspx?lang=en-us or http://support.amd.com/en-us/download

  6. What's the meaning of "Full 1:1 Blu-ray copy"?

    Blue-Cloner can copy the whole Blu-ray disc onto another, including those menus and introductions. It can verify data after the burn, as well as ensure a correct and complete copy of your Blu-ray movie.

  7. What functions can "Movie complete copy" mode bring?

    This copy mode can compress a Blu-ray disc (50G) to a blank BD-R/RE (25G), keeping menus and special features, and make complete copy of a full BD-R (25G) onto another.

  8. Can I make split copy with Blue-Cloner?

    Yes, Blue-Cloner can split one Blu-ray movie (50G) to two blank BD-R/REs (25G).

  9. How to copy a Blu-ray movie disc (25G) to a blank BD-R/RE?

    To copy with the Express interface:

    • Step 1: Insert the source Blu-ray disc into the drive and run Blue-Cloner.
    • Step 2: Click on the "Start" button and Blue-Cloner will begin to read data.
    • Step 3: After the reading is completed, the drive will eject automatically. Insert the target BD-R/RE and Blue-Cloner will begin to copy.
    • Step 4: Completed!

    To copy with the Expert interface:

    • Step 1: Run Blue-Cloner and select the "Copy a Blu-ray movie disc to a BD-R (DL) or to the hard disk" copy mode on the Expert interface.
    • Step 2: Insert the source Blu-ray disc and select the target Blu-ray burner.
    • Step 3: Select a copy mode.
      There are three copy modes for you to choose below:
      A. Movie complete copy
      Copy a full Blu-ray movie to a blank BD-R/RE, with menus and special features included.
      The function of selecting the audio track(s) and subtitle(s) is available in this copy mode. (The default is to select all. Please note that the audio track and subtitle doesn't occupy a lot of disc space. To make a perfect Blu-ray copy, it is suggested that you select all.)
      B. Movie-only copy
      Copy the main movie on the original Blu-ray disc to a blank BD-R/RE, with menus and special features omitted.
      The function of selecting the audio track(s) and subtitle(s) is available in this copy mode. (The default is to select all. Please note that the audio track and subtitle doesn't occupy a lot of disc space. To make a perfect Blu-ray copy, it is suggested that you select all.)
      C. Movie customized copy
      In this copy mode, you can select your desired movie title(s) to copy and remove your unwanted audio track(s) and subtitle(s).
    • Step 4: Affirm the copy configuration and click on the "Start" button.
    • Step 5: It starts reading the Blu-ray disc.
    • Step 6: After reading, please insert a blank BD-R/RE, close the drive and click on "OK". Then it will begin to copy.
    • Step 7: Completed!

  10. How to copy a Blu-ray movie disc (50G) to a blank BD-R/RE?

    To copy with the Express interface:

    • Step 1: Insert the source Blu-ray disc into the drive and run Blue-Cloner. Two copy modes "TO 25G" and "TO 50G" will be both available on this interface. You can copy the source Blu-ray movie to either a 25G or 50G BD-R/RE.
    • Step 2: Click on the "Start" button and Blue-Cloner will begin to read data.
    • Step 3: After the reading is completed, the drive will eject automatically. Insert the target BD-R/RE or BD-R/RE DL and Blue-Cloner will begin to copy.
    • Step 4: Completed!

    To copy with the Expert interface:

    • Step 1: Run Blue-Cloner and select the "Copy a Blu-ray movie disc to a BD-R (DL) or to the hard disk" copy mode on the Expert interface.
    • Step 2: Insert the source Blu-ray disc and select the target Blu-ray burner.
    • Step 3: Select a copy mode.
      There are five copy modes for you to choose below:
      A. Movie complete copy
      Compress the Blu-ray movie (50G) to a blank BD-R/RE (25G), with menus and special features included.
      The function of selecting the audio track(s) and subtitle(s) is available in this copy mode. (The default is to select all. Please note that the audio track and subtitle doesn't occupy a lot of disc space. To make a perfect Blu-ray copy, it is suggested that you select all.)
      B. Full 1:1 Blu-ray copy
      Copy all contents of the original Blu-ray disc to a blank BD-R/RE DL (50G), including menus and special features. The copied disc will remain 100% same to the original, no quality loss!
      C. Movie-only copy
      Copy the main movie on the original Blu-ray disc to a blank BD-R/RE, with menus and special features omitted.
      The function of selecting the audio track(s) and subtitle(s) is available in this copy mode. (The default is to select all. Please note that the audio track and subtitle doesn't occupy a lot of disc space. To make a perfect Blu-ray copy, it is suggested that you select all.)
      D. Split a Blu-ray movie to two BD-R/REs (25G)
      Split the Blu-ray movie (50G) to two blank BD-R/REs (25G), with menus and special features included.
      E. Movie customized copy
      In this copy mode, you can select your desired movie title(s) to copy and remove your unwanted audio track(s) and subtitle(s).
    • Step 4: Affirm the copy configuration and click on the "Start" button.
    • Step 5: It starts reading the Blu-ray disc.
    • Step 6: After reading, please insert a blank BD-R/RE or BD-R/RE DL, close the drive and click on "OK". Then it will begin to copy.
    • Step 7: Completed!

  11. Can Blue-Cloner copy 3D Blu-ray movies?

    Yes. Blue-Cloner can make a perfect 1:1 copy of the original 3D Blu-ray discs for enjoying just at home!

  12. How to copy the Blu-ray movie from the hard disk to a blank BD-R/RE?
    • Step 1: Run Blue-Cloner and select the "Copy the Blu-ray movie from the hard disk to a BD-R (DL)" copy mode on the Expert interface.
    • Step 2: Select the source Blu-ray movie (Blu-ray movie folder or ISO file) from the hard disk and the target Blu-ray burner.
    • Step 3: Select a copy mode. Two different interfaces will appear according to the movie size.
      When the source Blu-ray movie is less than 25G, there are three copy modes for you to choose shown below:
      A. Directly burn the Blu-ray movie without any modification
      Directly burn the Blu-ray movie from the hard disk to a BD-R/RE without modification.
      B. Movie-only copy
      Copy the main movie to a blank BD-R/RE, with menus and special features omitted.
      The function of selecting the audio track(s) and subtitle(s) is available in this copy mode. (The default is to select all. Please note that the audio track and subtitle doesn't occupy a lot of disc space. To make a perfect Blu-ray copy, it is suggested that you select all.)
      C. Movie customized copy
      In this copy mode, you can select your desired movie title(s) to copy and remove your unwanted audio track(s) and subtitle(s).
      When the source Blu-ray movie is over 25G, there are five copy modes for you to choose shown below:
      A. Movie complete copy
      Compress the Blu-ray movie (50G) to a blank BD-R/RE (25G), with menus and special features included.
      The function of selecting the audio track(s) and subtitle(s) is available in this copy mode. (The default is to select all. Please note that the audio track and subtitle doesn't occupy a lot of disc space. To make a perfect Blu-ray copy, it is suggested that you select all.)
      B. Directly burn the Blu-ray movie without any modification
      Directly burn the Blu-ray movie from the hard disk to a BD-R/RE without modification.
      C. Movie-only copy
      Copy the main movie to a blank BD-R/RE, with menus and special features omitted.
      The function of selecting the audio track(s) and subtitle(s) is available in this copy mode. (The default is to select all. Please note that the audio track and subtitle doesn't occupy a lot of disc space. To make a perfect Blu-ray copy, it is suggested that you select all.)
      D. Split a Blu-ray movie to two BD-R/REs (25G)
      Split the Blu-ray movie (50G) to two blank BD-R/REs (25G), with menus and special features included.
      E. Movie customized copy
      In this copy mode, you can select your desired movie title(s) to copy and remove your unwanted audio track(s) and subtitle(s).
    • Step 4: Affirm the copy configuration and click on the "Start" button.
    • Step 5: Reading movie data. If you have selected "Directly burn the Blu-ray movie without any modification" in Step 3, this step will be overleaped.
    • Step 6: After reading, please insert a blank BD-R/RE or BD-R/RE DL, close the drive and click on "OK". Then it will begin to copy.
    • Step 7: Completed!

  13. How to copy a Blu-ray movie to a DVD/AVCHD disc?
    • Step 1: Run Blue-Cloner and select the "Copy a Blu-ray movie to a DVD/AVCHD" copy mode on the Expert interface.
    • Step 2: Insert the source Blu-ray disc and then select the target Blu-ray/DVD burner.
      Note: You can also select a Blu-ray movie folder or an ISO file from the hard disk.
    • Step 3: Select a copy mode.
      There are four copy modes for you to choose: Copy a Blu-ray movie to a DVD-5; Copy a Blu-ray movie to a DVD-9; Copy a Blu-ray movie to an AVCHD DVD-5; Copy a Blu-ray movie to an AVCHD DVD-9.
      The function of selecting the audio track(s) and subtitle(s) is available here. (The default is to select all. Please note that the audio track and subtitle doesn't occupy a lot of disc space. You can decide on your own whether to keep them all.)
    • Step 4: Affirm the copy configuration and click on the "Start" button.
    • Step 5: It starts reading the Blu-ray disc.
    • Step 6: After reading, please insert a blank DVD±R/RW or DVD±R/RW DL, close the drive and click on "OK". Then it will begin to copy.
    • Step 7: Completed!
  14. Can I use a DVD burner to burn Blu-ray movies?
    No. A DVD burner does not support Blu-ray format. You need a Blu-ray burner to copy and burn Blu-ray movies.
     
  15. Do I need to install the third party driver for reading Blu-ray movies?
    No. Blue-Cloner includes the internal UDF 2.50 parser to read Blu-ray movies, so there is no need to install the third party driver.
     
  16. Why is there a prompt "Require internet connection" when I copy Blu-ray movies?
    Blue-Cloner needs to access server to decode some Blu-ray copy protections. That means the computer you are running Blue-Cloner on has to be internet connected.
     
  17. Can I rip Blu-ray movies to video formats such as MP4, AVI for playback on media devices?
    No. If you want to realize this function, Blue-Cloner Diamond is a good choice for you. It contains three products: Blue-Cloner, Open Blu-ray ripper and Open SmartBurner. Open Blu-ray ripper can rip your Blu-ray movies to low-size normal video formats for playback on your media devices such as PS3, iPad and smart phone. Open SmartBurner can burn your local data/video files to blank DVD/Blu-ray discs. If you are a registered user of Blue-Cloner 5 or its former versions, please click here to upgrade to Blue-Cloner Diamond.
     
  18. What can the "Setup" window do?
    • Select a temporary directory.
    • Choose the movie encoding engine, MPEG-2 or H.264.
    • Set the encoding speed.
    • Adjust the compression rate of the special features.
    • Select the DVD encoding format, PAL or NTSC.
    • Use direct I/O to access the CD-ROM.
    • Convert HD audio tracks like TrueHD, DTS-HD Master and LPCM to a normal format.
    • Keep menus when splitting a Blu-ray movie.
    • Enable decoding and encoding with HST™.
    • Set the burn speed.
    • Select the pattern of Burn I/O.
    • Set the burn method as E-DAO or E-SAO.
    • Set the capacity of the target BD-R/RE (25G).
    • Set the target DVD±R or DVD±R DL disc size.
    • Verify data when the burn is finished.
    • Set the proxy network.
  19. Can Blue-Cloner compress a Blu-ray movie to a BD-R/RE?
    Of course. It enables you to compress a Blu-ray disc (50G) to a blank BD-R/RE (25G), including menus and special features. As well, you can adjust the compression rate of the special features in the "Read" tab of the "Setup" window.
     
  20. Can Blue-Cloner back up encrypted Blu-ray movies?
    Yes. Blue-Cloner can copy Blu-ray discs encrypted with the latest MKB version and bus protections, BD-Live and UOPs without any third party plug-in.
     
  21. Does Blue-Cloner support for reading and creating ISO files?
    Yes. Blue-Cloner can burn the ISO files from the hard disk to Blu-ray discs and convert Blu-ray movies to ISO files.
     
  22. Can I choose audio tracks and subtitles when I copy Blu-ray movies with Blue-Cloner?
    Yes. You can click to choose only your desired audio track(s) and subtitle(s) under "Movie complete copy" or "Movie-only copy". Besides, when you select the "Movie customized copy" mode, you can also select your desired audio track(s) and subtitle(s) as well as movie title(s) in the next step.
     
  23. What is the function of "Burn method" in the "Setup" window?
    You can set the "Burn method" as E-DAO or E-SAO. If you select E-DAO, it will close down the disc after the burn. If you select E-SAO, it will burn only one session each time, suitable for BD-R. The default setting is E-DAO.
     
  24. Can I set the number of copies with Blue-Cloner?
    Yes. You can set the number of copies on the "Affirm the copy configuration" interface.
     
  25. Can this Blu-ray copy software show me the time needed to copy a Blu-ray movie?
    Yes, Blue-Cloner will show you the total time and the remaining time during the copy process. When Blue-Cloner is reading or burning a Blu-ray movie, the "Total Time" and "Remaining Time" will be shown on the copy process window.
     
  26. How to copy Blu-ray movies to the hard disk?
    • Run Blue-Cloner and select the "Copy a Blu-ray movie disc to a BD-R (DL) or to the hard disk" copy mode on the Expert interface.
    • Insert the source Blu-ray disc and select the target path from the hard disk.
      Note: If you want to save the target file as an ISO image file, please make sure to check the option "Save as the ISO image format".
    • Select a copy mode and click on the "Start" button.
    • Affirm the copy configuration and click on "OK".
    • It will begin to read data.
    • Completed!
  27. How long does it take to copy a Blu-ray movie?

    If you choose the MPEG-2 format, it takes 4 hours to copy a Blu-ray movie.
    If you choose the H.264 format, it takes 10 hours, but you will get excellent video.
    And if you choose the H.264 format with the acceleration function of HST™, it takes 3~4 hours.

  28. Can I set the burn speed?
    Yes. You can click on the main interface to open the "Setup" window, and then you can set the burn speed in the "Burn" tab as you need. The default setting is "Maximum".
     
  29. How long does it usually take to copy a Blu-ray movie with the movie-only copy mode?

    If you choose the movie-only copy mode, the copy time is about one hour.

  30. How to get help?

    Click on the main interface of Blue-Cloner to open the "Help" file which contains the detailed explanations on the usage of Blue-Cloner.


Purchase and Upgrade FAQ

  1. What is the upgrade policy of Blue-Cloner?
    Pay to upgrade to Blue-Cloner 6 and you'll enjoy one-year free upgrades of its future versions.
    The major upgrade of Blue-Cloner is based on an annual. The new customers purchasing Blue-Cloner will get one-year free upgrade service. If you purchased Blue-Cloner within one year, you can upgrade to Blue-Cloner 6 for free. If it exceeds one year, you should pay for the next year's upgrade service. During this year, you will get one major version upgrade and several minor upgrades. If you do not want to upgrade, you can still use the original version without time limit.
  2. Can you help me solve the problems about the usage of Blue-Cloner?
    Of course. We'll provide satisfactory service for each of our customers as soon as possible.
    Click www.blue-cloner.is/support.html and you could chat with our support team directly. We're willing to help you solve any problem about Blue-Cloner.
     
  3. Can you answer any question about Blue-Cloner 24 hours a day?

    Of course.
    Please submit your question at Ticket System, and our support team is ready to help you at any time you need.

  4. Can I download the trial version of Blue-Cloner before I buy it? Does the trial version have any limitations?

    Yes. You can download the trial version of Blue-Cloner from www.blue-cloner.is/download.html. However, the trial version can only make one full Blu-ray copy. If you want to copy more Blu-ray movies, you need to buy a registered version HERE.                   

  5. How can I buy this Blu-ray copy software?

    Simply click here to buy. Within an hour after the payment is received, a confirmation Email will be sent to you. This Email will contain the registration code you use to register.


  6. How to order the CD version of Blue-Cloner?

    You can order the CD version of Blue-Cloner from http://www.regnow.com/softsell/nph-softsell.cgi?item=8959-5.
    Please select the option "Add a Backup CD of your Order for $11.95 USD" when placing an order. Usually, you will receive the CD version within 10-15 days. After placing an order, we will send you an order confirmation Email within 1 hour. The confirmation notice will contain the registration code that you need to register.


  7. Can I get refund anytime if I'm not satisfied with your product?

    If you're not satisfied with your purchase, anytime within 30 days, your purchase will be immediately refunded.

Register FAQ

  1. How to register Blue-Cloner?
    You will receive a confirmation Email containing your registration code after the payment. Enter your registration code and Email address as follows to register:
    • Run Blue-Cloner.
    • The registration window will appear. Enter your registration code and Email address and click on the "Register" button.
    • If the registration succeeds, the buttons of "Register" and "Buy" will disappear.

    If Blue-Cloner can not be registered this way, please click here to register with the manual key.
     
  2. What can I do if I lose my registration information?

    If you lose your registration code, please click HERE and we'll help you to retrieve it.

Blue-Cloner V6.80 Released

Nov. 14, 2016

Blue-Cloner V6.80 is officially released. Upgrade to the latest version

  • Supports latest Blu-ray movies.
  • Upgraded the decryption library, which makes Blu-ray decryption faster and more stable.